Tworoof

Support

Answers to common questions. If yours isn't here, write to support@sanghuynhxuan.com.

How do I invite my co-parent?

Open Family, tap Invite co-parent and share the iCloud link by Messages, Mail or AirDrop. Both of you need an iPhone or iPad with iCloud.

Why can't I edit or delete a message?

Messages are append-only so both parents always have the same record. If you made a mistake, send a follow-up message.

Where do the times come from?

Times come from Apple's iCloud servers, not from the clock on your phone. Changing the time on a device does not change the time of a message.

How do I export a report?

Open Records and tap Export records. Choose PDF report or CSV, pick a date range, choose what to include (messages, expenses, schedule, swaps, check-ins), preview the report and share it. Exports are part of Tworoof Plus.

Does my co-parent need to buy Plus?

No. Tworoof is free for both parents and Plus is optional. Your co-parent sees what you add, and they do not need Plus to see it.

What happens if sharing stops?

Tworoof shows "Sharing stopped. Your records are kept and read-only." Your existing records stay on your device and you can still export them, but no new entries can be added.

How do I restore my purchase?

Open Family, tap Tworoof Plus and tap Restore Purchases. Use the same Apple ID you bought with.

Contact

support@sanghuynhxuan.com